Privacy & Cookie Policy

Last updated: January 1, 2026

 

Chosen Online Consultancy Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This combined Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

 

1. Information We Collect

 

A. Information You Provide Directly

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We may collect personal information when you:

• Submit a contact form

• Make a booking or purchase

• Subscribe to our newsletter

• Request information or support

• Communicate with us via email or other channels

This may include your name, email address, phone number, address, and any other details you choose to share.

 

B. Information Collected Automatically

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When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the site

• Referring websites

 

C. Cookies and Tracking Technologies

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We use cookies and similar technologies to improve your experience and analyse website performance. Details are provided in the Cookie Policy section below.

 

2. How We Use Your Information

 

We use your personal data to:

• Provide and operate our services

• Respond to enquiries and support requests

• Process bookings, orders, or subscriptions

• Improve website performance and user experience

• Send marketing communications (only when you have opted in)

• Comply with legal obligations

We only process your data when we have a lawful basis to do so, such as consent, contract, legitimate interests, or legal requirements.

 

3. How We Store and Protect Your Data

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Chosen Online Consultancy Ltd stores your data securely using trusted hosting and service providers. We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

Data may be stored or processed in locations outside the UK or EU, but always under strong legal safeguards and data‑protection standards.

We retain your data only for as long as necessary for the purposes outlined in this policy.

 

4. Sharing Your Information

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We may share your information with:

• Service providers who support our operations (e.g., payment processors, analytics tools, email marketing platforms)

• Professional advisers (e.g., accountants or legal consultants)

• Regulatory or legal authorities when required by law

We do not sell or trade your personal information.

All third‑party providers are required to protect your data and use it only for the services they provide to us.

 

5. Your Rights Under GDPR

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You have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent for marketing

• Object to certain types of processing

• Request data portability

We will respond to all requests within 30 days.

 

6. Requesting a Copy of Your Data

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To request access to your data or exercise any of your rights, please contact us:

Chosen Online Consultancy Ltd Email: [your email] Address: [your business address] (optional)

We may need to verify your identity before processing your request.

 

7. Cookie Policy

 

A. What Are Cookies?

 

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to site owners.

Cookies can be:

• Essential – required for the website to operate

• Non‑essential – used for analytics, performance, or marketing

Under GDPR, non‑essential cookies require your explicit consent before they are placed on your device.

 

B. How We Use Cookies

 

We use cookies to:

• Ensure the website functions correctly

• Improve site performance and user experience

• Analyse traffic and usage patterns

• Support marketing and advertising (only with your consent)

Some cookies are set by us directly, while others may be set by third‑party services integrated into our site.

 

C. Types of Cookies We Use

 

1. Essential Cookies

 

These cookies are necessary for the website to operate. They include:

• Security and anti‑fraud cookies

• Cookies that support core site functionality

• Cookies required for forms, logins, or shopping features

These do not require consent.

 

2. Analytics & Performance Cookies (Non‑Essential)

 

Used to understand how visitors use the site and to improve performance. These cookies are only activated if you give consent.

 

3. Marketing & Advertising Cookies (Non‑Essential)

 

Used to deliver relevant ads or track marketing performance. These may be set by third‑party tools such as:

• Google Analytics

• Facebook Pixel

• Email marketing platforms

Consent is required before these cookies are placed.

 

D. Third‑Party Cookies

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Our website may include third‑party apps or integrations that place their own cookies on your device. Examples include:

• Analytics tools

• Booking systems

• Social media integrations

• Advertising platforms

We recommend reviewing their individual privacy and cookie policies.

 

E. Managing Your Cookie Preferences

 

When you visit our website, you will see a cookie banner that allows you to:

• Accept all cookies

• Reject non‑essential cookies

• Customise your preferences

You can change your preferences at any time by revisiting the banner or adjusting your browser settings.

 

F. Disabling Cookies in Your Browser

Most browsers allow you to block or delete cookies. Please note: disabling essential cookies may affect how the website functions.

 

8. Changes to This Policy

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We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

9. Contact Us

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If you have any questions about this policy or how we handle your data, please contact:

Chosen Online Consultancy Ltd Email: enquiries@chosenonline.co.uk